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Charge 5 stopped working after getting wet

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‎09-23-2023 09:30 - last edited on ‎09-23-2023 10:18 by Fitbit Moderator

‎09-23-2023 09:30 - last edited on ‎09-23-2023 10:18 by Fitbit Moderator

Went to gulf coast. Water about knee to hip deep. Charge 5 stopped working. Rinsed in fresh water and put in rice bag for 5 days. Plugged in it vibrates, nothing on face. Did the 3 push restart on cord, vibrates but no response.  I have tried this multiple times as damage occurred in June, 2023.  Please help, love this product!!

Moderator Edit: Clarified subject

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‎09-23-2023 14:45

‎09-23-2023 14:45

I'm in the same boat forgot to take it off went swimming

 

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