Charge 5 stopped working after getting wet

[Texan25]

Hi, My device is not getting charged or switching on after it got wet. I tried troubleshooting but nothing worked. It was not even 2 years since I bought it. I tried resetting it just vibrates but then goes black. 
Please help!


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Texan25. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not responding after getting wet. I understand your concern, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

[beaware]

My Charge 5 is giving same buzzing response but nothing more, just black screen. Never got wet though, so maybe that's not even the reason your device is not working? Charge 5 should be able to handle getting wet eg under the shower as per Fitbit's own statements.