07-26-2023
12:20
- last edited on
07-26-2023
12:42
by
MarreFitbit
07-26-2023
12:20
- last edited on
07-26-2023
12:42
by
MarreFitbit
Charge 5 Briefly got wet. Went non responsive. Face black. Vibrates for looooooong period of time when I try to use the charger to force restart. After a few minutes of vibrating the battery is drained.
Moderator Edit: Clarified subject
07-26-2023 12:48
07-26-2023 12:48
Hi there, @Markymarksfunk1. Welcome to the Fitbit Community Forums. Thank for trying to troubleshoot the issue with your Charge 5 before reaching out.
If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.
If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:
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07-26-2023 13:15
07-26-2023 13:15
Yes it vibrates until it dies. That’s *all* it does.