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Charge 5 stopped working after getting wet

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‎08-27-2023 10:41 - last edited on ‎08-27-2023 11:16 by Fitbit Moderator

‎08-27-2023 10:41 - last edited on ‎08-27-2023 11:16 by Fitbit Moderator

I jumped in pool with my fitbit charge on and now it doesn't work.   put in rice for 2 days, now hooked up to computer to charge.    Not working, am I out of luck?


Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-27-2023 17:56

‎08-27-2023 17:56

Seem issue, my charge 5 dead during swimming (using the swimming mode) yesterday (blank screen, no connection to phone, have vibration during charging).

Seems totally dead -_-! But I use it in swimming mode several times before. 

I have to find out the my charge 4.

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‎08-28-2023 04:00

In response to Goophy

‎08-28-2023 04:00

Hi there, @Kay-mark @Goophy. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit devices before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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