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Charge 5 won't sync my data to the Fitbit app

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‎08-27-2023 16:33 - last edited on ‎08-28-2023 03:50 by Fitbit Moderator

‎08-27-2023 16:33 - last edited on ‎08-28-2023 03:50 by Fitbit Moderator

It shows May activity not recently and I've been wearing my watch faithfully.  

Moderator Edit: Clarified subject

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‎08-28-2023 03:54

‎08-28-2023 03:54

Hi there, @Janina22. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

It seems like your Charge 5 has not recently synced. Therefore, the data is not updating as it should. 

To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your Charge 5 is no longer paired, please follow these steps How do I set up my Fitbit device? 

Nevertheless, if you continue having syncing issues, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


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