08-27-2023
13:56
- last edited on
08-28-2023
03:45
by
MarreFitbit
08-27-2023
13:56
- last edited on
08-28-2023
03:45
by
MarreFitbit
Is anyone else having issues syncing their charge 5 with an iPhone? I’ve done everything I’ve been able to research to do and it still won’t sync! Anyone else? Any suggestions?
Moderator Edit: Clarified subject
08-27-2023 14:44
08-27-2023 14:44
Mine only sync’s every few days no matter how many times I’drag to refresh’. Very frustrating.
08-27-2023 18:44
08-27-2023 18:44
I'm really upset because I am stuck on 9058 and I have 742 straight 10,000 step days
08-28-2023 03:47 - edited 08-28-2023 03:49
08-28-2023 03:47 - edited 08-28-2023 03:49
Hi there, @PaSteps @Eileenwhitby. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling.
In addition to the steps you've done, please try the following in the order listed:
With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
@Eileenwhitby Thanks for stopping by and sharing the details about the issue with your Fitbit device. I understand why you're feeling upset.
I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
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