Hi there, @PaSteps @Eileenwhitby. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling.
In addition to the steps you've done, please try the following in the order listed:
- Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Charge 5.
- If there is no connection, restart your Charge 5.
- Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
@Eileenwhitby Thanks for stopping by and sharing the details about the issue with your Fitbit device. I understand why you're feeling upset.
I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
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