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Charge 5 stopped working after getting wet

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‎05-07-2024 12:10 - last edited on ‎05-08-2024 13:24 by Fitbit Moderator

‎05-07-2024 12:10 - last edited on ‎05-08-2024 13:24 by Fitbit Moderator

Dear Fitbit Customer Support and community,

My Fitbit is now about 1 year old. Approximately a week ago, I went swimming with my Charge 5. Shortly after, my Fitbit became unresponsive. Prior to this incident, I had already noticed that my mobile device couldn't find the Fitbit anymore.

I've tried charging the Fitbit, but aside from a brief vibration, there's been no response. It seems unable to power on. 

Could you please advise on how to proceed with resolving this issue?

Thank you for your assistance.

Warm regards, Alicia 

[Your Name]

Moderator Edit: Clarified subject

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‎05-08-2024 13:38

‎05-08-2024 13:38

Hi there, @Alicia-85. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 ha stopped working after getting wet. I understand where your concern is coming from. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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