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Charge 5 stopped working after getting wet

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‎05-13-2024 00:30 - last edited on ‎05-13-2024 04:42 by Fitbit Moderator

‎05-13-2024 00:30 - last edited on ‎05-13-2024 04:42 by Fitbit Moderator

Charge 5 was locked while swimming.  Recharge battery message appeared while in the water and now device has died.  

Moderator Edit: Clarified subject

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‎05-13-2024 04:44

‎05-13-2024 04:44

Hi there, @SandyKP. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped working after getting wet. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-13-2024 04:44

‎05-13-2024 04:44

Hi there, @SandyKP. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped working after getting wet. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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