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My experience with Charge 5 and Customer Service

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‎05-03-2024 01:03 - last edited on ‎05-03-2024 04:10 by Fitbit Moderator

‎05-03-2024 01:03 - last edited on ‎05-03-2024 04:10 by Fitbit Moderator

Dreadful customer care. Since Feb this year been contacting fitbit as I don't receive low battery or achievment notifications or emails. Had contact with over 12 people they do the same thing over and over then shut my case without solving the problem

Moderator Edit: Clarified subject

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1 REPLY 1

‎05-13-2024 01:32

‎05-13-2024 01:32

Still waiting for a resolution. Still being shut down by tech departments. Emails to C.E.O not answered. Daily emails for progress update ignored generated email informing me the case has been closed.

 

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