Hi there, @Smojo. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped working along with your Charge 4. I understand where your concern is coming from and how you must be feeling. I will do my best to help you with this!
To better assist you, would you mind giving me some details of the issue you're experiencing? Is your Charge 5 not charging, turning on, syncing? Are there any troubleshooting steps you've tried so far?
If you've stopped using your Charge 5 for some time, I'd recommend making sure it has enough battery to work. Note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.
If the above doesn't work, please see Why isn't my Fitbit device's battery charging?
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