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Charge 5 won't track my steps

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‎05-13-2024 07:36 - last edited on ‎05-13-2024 08:11 by Fitbit Moderator

‎05-13-2024 07:36 - last edited on ‎05-13-2024 08:11 by Fitbit Moderator

My fitbit is on, but hasn't logged any steps today.  what should I do?

Moderator Edit: Clarified subject

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‎05-13-2024 08:12

‎05-13-2024 08:12

Hi there, @RML617. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not tracking your data. I will do my best to help you with this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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