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Charge 5 stopped working after the update

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‎12-19-2024 09:43 - last edited on ‎12-20-2024 05:30 by Fitbit Moderator

‎12-19-2024 09:43 - last edited on ‎12-20-2024 05:30 by Fitbit Moderator

Has anyone got the charge 5 working after the firmware update?

My daughter bought it in August 2024 by Oct it stopped working after an update.

how to fix?

thanks

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-20-2024 05:37

‎12-20-2024 05:37

Hi there, @Coolbreeze613. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I will be glad to help you with your daughter's Charge 5.

To better assist you, would you mind giving us more details of the issue you're experiencing with the Charge 5? Is it not charging? Is it not syncing? Have you tried any troubleshooting steps? 

In the meantime, I'd recommend restarting the Charge 5 by following these steps. 

Maria | Community Moderator, Fitbit


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‎12-21-2024 11:43

In response to MarreFitbit

‎12-21-2024 11:43

We have done everything.

it charges

you can see the time

nothing more

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