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Charge 5 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2022 09:28 - last edited on ‎10-12-2022 09:58 by Moderator Alum

‎10-05-2022 09:28 - last edited on ‎10-12-2022 09:58 by Moderator Alum

Hi

Today i was at the gym and suddenly mt fitibit stopped.

Its not recharging ou conecting to the bluetooth.

The logo appears for a while but its not anymore.

Tried to restart, to recharging and nothing works.

I live in brazil and bought in US.

By any chance anyone from brazil knows how to use warranty?

 

 

Moderator edit: subject updated for clarity

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‎10-12-2022 09:57

‎10-12-2022 09:57

Hi, welcome to the Fitbit Community forums, @LiviaRoberti. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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