Mine bricked in March of 2023, after just one year of ownership (interesting!) I charged it overnight and when I put it on my wrist in the morning, it was completely bricked. Just the Fitbit logo would show up for a few seconds and then black. I chatted with support and they determined that, after I tried everything they suggested to fix the issue, it was indeed dead. this was their response:
We appreciate you reaching out to us via live chat support about the issue you have been experiencing with your Charge 5's display. We are happy to continue assisting you from here.
Fitbit's limited warranty covers 365 days from the original date of purchase. Upon further review, we were able to determine that your watch has already exceeded the warranty period. To know more about our warranty policy, you may refer to our Returns & Warranty page.
Although this is the case, we do understand how important it is for you to stay motivated with a fully functioning tracker which is why we would like to offer you the privilege of getting a discount. This would be a discount towards the purchase of any of the select devices from fitbit.com.
We have sent you a separate email which will include the code that you may use at checkout at our online store.
Let us know if you have any other questions, for the meantime. For further information or troubleshooting tips, you may visit myhelp.fitbit.com.
Sincerely,MB M. and the Fitbit Team
I loved my Charge 5 so I happily bought another. Let's see if this new one actually lasts longer than a year. If not, I'll have to look into other options as it's not a good value if I have to purchase yearly.
