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Charge 5 stopped working

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‎04-02-2025 04:03 - last edited on ‎04-02-2025 04:54 by Fitbit Moderator

‎04-02-2025 04:03 - last edited on ‎04-02-2025 04:54 by Fitbit Moderator

Purchase in June 2023, my Fitbit Charge 5 has suddenly stopped working. App shows battery with 63%. The screen is off and I've rebooted several times, the logo did appear briefly as well as a pink circle with a blue x in the middle and apart from that nothing! Any suggestions other than a reboot?

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎04-02-2025 05:01 - edited ‎04-02-2025 06:07

‎04-02-2025 05:01 - edited ‎04-02-2025 06:07

Hi there, @Sunny.side. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not working properly. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the steps above don't work, I'd recommend getting back in touch with our Support Team as I've seen you reach out to them before posting here. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎04-02-2025 05:01 - edited ‎04-02-2025 06:07

‎04-02-2025 05:01 - edited ‎04-02-2025 06:07

Hi there, @Sunny.side. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not working properly. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the steps above don't work, I'd recommend getting back in touch with our Support Team as I've seen you reach out to them before posting here. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎04-02-2025 05:59 - edited ‎04-02-2025 06:27

In response to MarreFitbit

‎04-02-2025 05:59 - edited ‎04-02-2025 06:27

Hi MarreFitbit

Whilst I was waiting a response, I saw previous advice you gave about selecting a different clock via the app, which I did and my Charge 5 is now fully functioning. Thanks.

Best Answer

‎04-02-2025 06:25

In response to MarreFitbit

‎04-02-2025 06:25

Whilst I was waiting a response, I saw previous advice you gave about selecting a different clock via the app, which I did and my Charge 5 is now fully functioning. Thanks.

Best Answer