Charge 5 stopped working

[Alkaea]

Last saturday my fitbit just went black. I tought it was the battery so I connected it to the charger. First it blinked and then turned black. I tried a couple of times and one time the fitbit icon turned up and it froze. I have tried the reset-button but that doesn't work. Nothing works. I bought my fitbit in december 2021 so I know it's "old". I can't afford to buy a new one so it sucks. Don't know what to do?!


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Alkaea. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Luxe is still crashing itself suddenly. I understand how annoying this can be, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?