Versa 4 stuck on a red X

[TKT11]

Watch was working fine until this afternoon, when I went to look at the time it was blank. Checked against my phone and it said that I still had 36% battery.  Tried to reboot it and the Fitbit logo came up but still nothing.  Left it on charge and now I have a red circle with a white 'X' in the middle of it. Tried resetting again.  Followed other suggestions, such as unpairing Bluetooth and 'Force stopping' in apps. Now Bluetooth is unable to find my watch to repair and the red circle is permanently on my watch screen 😞 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TKT11. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the red X. I understand your concern and how you must be feeling, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!