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Charge 5 stops working after swimming.

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‎11-02-2022 15:06

‎11-02-2022 15:06

After swimming in the surf my Charge 5 no longer works. Blank screen, no longer bluetoothed to app. Tried pressing button on charger 3 times - nothing. I have swum with it previously many times and no problems.

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‎11-03-2022 11:42 - last edited on ‎02-19-2025 09:51 by Fitbit Moderator

‎11-03-2022 11:42 - last edited on ‎02-19-2025 09:51 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @todd4.  

Thank you for sharing that you've been having this inconvenience with your Charge 5 after you went swimming with it. 

Since your device should be water resistant, I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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