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Charge 5 stops working/bluetooth

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‎03-03-2023 16:56

‎03-03-2023 16:56

You know what?  I'm sick and tired of Fitbit.  Every day, I have to reset the bluetooth.  I've gone through every fix on this site and it still happens.  Enough is enough.  Going to do the "fix" that I should have when I bought this goddamn phone and decided to give Fitbit one more chance:  get an Apple Watch.  Enough!

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‎03-04-2023 04:45 - last edited on ‎12-26-2024 09:08 by Fitbit Moderator

‎03-04-2023 04:45 - last edited on ‎12-26-2024 09:08 by Fitbit Moderator

Welcome to the Community Forums, @tbeshoff.

I appreciate the information provided about this inconvenience with your Charge 5 and for all the feedback. 

Could you please confirm what are the steps you were referring to and that you already tried? In the meantime, let me know if you already tried all the steps listed in this article to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Davide | Italian and English Community Moderator, Fitbit


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‎03-04-2023 06:48

In response to DavideFitbit

‎03-04-2023 06:48

I’ve tried all the steps in the article multiple times.  My phone and watch work fine for a few hours, then it disconnects.  It’s an iPhone and Fitbit has made no secret that its focus is on Google phones, not Apple.  I’ve purchased an Apple Watch.  Very disappointed with Fitbit after being with them for five years.

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