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Charge 5 stuck on 5 dots

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‎05-09-2024 06:11 - last edited on ‎05-10-2024 07:22 by Fitbit Moderator

‎05-09-2024 06:11 - last edited on ‎05-10-2024 07:22 by Fitbit Moderator

I tried rebooting. Wont reboot. 


Moderator Edit: Clarified subject

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‎05-10-2024 07:25

‎05-10-2024 07:25

Hi there, @DJHarlow. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎05-10-2024 12:14

‎05-10-2024 12:14

Changed the Clock face, and I can at least see that now. But, still cannot swipe to see anything else. Support team determined it was still covered by warranty, and are sending me a new Charge 5 pebble. 

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