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Charge 5 stuck on Fitbit logo

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‎04-23-2023 11:15 - last edited on ‎04-25-2023 10:07 by Fitbit Moderator

‎04-23-2023 11:15 - last edited on ‎04-25-2023 10:07 by Fitbit Moderator

Watch is fully charged but I cannot restart or anything as logo won’t go away 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎04-23-2023 14:05

‎04-23-2023 14:05

  • Mine just did this about 2 hours ago. How long have you had yours? I have had mine for 16 months.
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‎04-24-2023 02:37

‎04-24-2023 02:37

Welcome to the Fitbit community, @SandraLF!

Sad to hear that your Charge 5 isn't working as expected. Although you've mentioned that you've already tried restarting your device, I'd suggest to give it another try closely following these instructions as timing is crucial for this procedure:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

 

If this won't work for you, you could run the battery of your Charge 5 completely down and give it a full charge for several hours afterwards.

 

As a final resort, please contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎04-25-2023 10:27 - edited ‎05-26-2023 12:11

In response to Talahthas

‎04-25-2023 10:27 - edited ‎05-26-2023 12:11

Hi there, @SandraLF. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 devices. @Talahthas Thank you so much for your help and advice!

I've seen you both contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎05-06-2023 06:06

‎05-06-2023 06:06

Same here!  Woke up this morning to the logo on the screen.  The reset, as suggested by the Fitbit CHAT representative, did nothing.  Waiting for an email from their escalation team.  Watch isn’t that old!

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