Charge 5 stuck on Fitbit logo

[Jlock556]

I have been using the Charge 5 daily since receiving it as a Christmas gift 2021. I have worn it every day since and It has worked flawlessly until the latest update. I fully charged it before going on a 4 hour kayaking trip today. About 1/2 way through the trip it started displaying a red X then went blank. When I got home I charged again, unpaired from Bluetooth and app, reset phone and tracker and nothing has worked. Very disappointed!!! I am probably going to go with a Garmin now. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jlock556. Thanks for stopping by in the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand why you're feeling disappointed. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.
  
  

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?