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Charge 5 stuck on Fitbit logo

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‎09-12-2023 19:37 - last edited on ‎09-14-2023 04:53 by Fitbit Moderator

‎09-12-2023 19:37 - last edited on ‎09-14-2023 04:53 by Fitbit Moderator

I muy charge 5 suddely without noticd self rebooted and get stuck in logo, i tried re charge It or resting It with the charge cable and is unresponsive, its stuck in the logo and im out of ideas for fix It.

Moderator Edit: Clarified subject

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‎09-14-2023 04:55

‎09-14-2023 04:55

Hi there, @MasterGrayFox. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 and taking the time to troubleshoot it before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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