Charge 5 stuck on Fitbit logo

[yahya14]

Hi all,

Hope you are having a wonderful day. I a. facing this Reboot Loop issue since morning in which the tracker is restarting on its own. It shows the logo every 2-5 seconds and gets blank. 

I also contacted the Customer Service but they are telling me the same steps since 2 hours. Wasted all my time on them. 

Let me know if anyone can help me fix or return it. I bought this in the same month last year. 

Moderator Edit: Clarified subject

[LSS01]

Totally agree with you.  It’s ridiculous that the device longevity is a year, with solid consumer base, a known issue, you will think they will have a better product.  Quite disappointing really.

[Jimmyjames21]

As another longtime user that hit this issue today I can’t wait to never give this company another cent. Deliberately engineered to break junk

[RasNabeel]

Hi There!,

I am really surprised how you guys have written it as a solution that works. After reading all the msgs on this board I am certain that this is the worst solution Fitbit could come up and apparently, this is a Fitbit Forum where you should be getting an advice/solution from some expert, and all I see is this one answer showing as "Best Answer" which actually is a joke.

Not only it has made my device disappear from the list but it has also stuck on the logo screen for which apparently there is not solution?

Seriously, I mean due to Fitbit's own fault and incompetency the customers are suffering and no one is there to respond and help? When I contacted the Support Services they straight away told me that there is no solution to this problem and my device is not under warranty either which means that I throw this device in a dustbin and buy a new one?

Honestly, I have had really bad experiences in life with some of the electronic devices which I bought, but this one is the worst where a company like Fitbit owned by "Google" is owing to their fault and telling the customer to simple to get lost and buy a new device and there is no guarantee if that device will behave the same way or not.

Why is Fitbit not owing this issue and helping these hundreds of customers who are stuck in this situation?

You think you guys can launch a new device "Charge 6" without addressing the issues of the existing one? Somebody needs to look into this from the top management. Why else have you guys made this so called "Product Help Forum" when there is no body here to help?

[matthewdp]

Warning to others: these instructions should NOT be followed. I did them, it did not fix the problem (apparently a known issue for Fitbit) - and when I called customer service they said precisely that step #1 above was the WRONG thing to do and made it unfixable. I now have Fitbit that is broken due to a Fitbit-driven firmware change, can't be reconnected to the app, and is unfixable due to Fitbit-provided troubleshooting steps. Entirely Fitbit's fault, but they won't replace and are offering only a 20% discount on another purchase, which naturally I won't do.

TL;DR -- call the service line before doing anything else. 

[6TJS6]

@matthewdp     I understand your angst. I replied to this "solution" long ago, asking the mod to stop spreading ill advised content while playing the role of "support" here on the forums. I also used the first step, to unpair my Fitbit from my phone, and almost instantly I told myself that was the wrong thing to do. Yes, it was.

• Everyone needs to get some things straight on these forums. Do not look for support other than from your peers, as they will be as correct in suggesting solutions as the mods are, which was so eloquently shown in this thread.
• The mods are not support, their main job I've found, is to delete posts for any reason they deem fit (such as the case when I simply copied and pasted part of the community guidelines, only to be told that it was yanked because it was inflammatory) or to edit a post without even noting what was edited, unless you consider "edited for clarity" descriptive. If someone is unclear in any other forum, that's their problem, not some moderator's. If they want solutions to issues I suppose it's up to the poster to make sure that they're being clear. I'd rather risk being unclear, other than have my posts being edited for me all of the time. I'm a big boy.

Now that we've found the #1 suggestion to try to be something that shouldn't be tried, ask yourself these questions:

• Can we delete the suggestion on the grounds as being harmful?
• Have you seen the moderator take the suggestion down?
• Has the moderator come out and apologized for even suggesting something that clearly isn't a good idea?

Well, the obvious answer to any of them is, NO. I don't suppose many people will be reading this post, as I'm sure it will be found to be unclear, inflammatory, or simply because I used the word mod. I don't really care, because this has become a breeding ground for censorship. 

[kkaboom]

This happened to me this week, I'm so bummed!