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Charge 5 stuck on Fitbit logo

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‎01-28-2024 18:28 - last edited on ‎01-29-2024 05:11 by Fitbit Moderator

‎01-28-2024 18:28 - last edited on ‎01-29-2024 05:11 by Fitbit Moderator

Fitbit doesn’t turned on just logo comes on and get back to black screen again

Moderator Edit: Clarified subject

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‎01-29-2024 05:14

‎01-29-2024 05:14

Hi there, @abhi.dhiman. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 screen won't get pass the Fitbit logo. We'll be glad to help you with this. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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