Charge 5 stuck on Fitbit logo

[Pb617]

My Charge 5 stopped working overnight 3 days ago.  Woke up to the logo showing and no way to clear it.  I’ve done the resets, it’s fully charged and no change.  Purchased last September so it’s still in warranty.  Trying to locate warranty information on this site wants to take me to twitter rather than give me details on warranty.  Why no easy access?

Moderator Edit: Clarified subject

[NancyDE57]

If you are lucky enough to be in warranty, you can ether chat or call them.

[RiekoC]

Hello @Pb617 

Here is the link to Fitbit's return & warranty policy (<-- click link).

This will take you to the Fitbit support page (<-- click link) .

[ABPRG]

This started happening on mine in the last two weeks too.

Letting it die completely, unlinking from my phone, and charging it back up allows it to get past the logo and work normally, but trying to connect it to my phone bricks it again.

[nico_fr_be]

Same issue since Sunday afternoon CET...😔