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Charge 5 stuck on a red X

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‎03-31-2025 00:27 - last edited on ‎03-31-2025 06:27 by Fitbit Moderator

‎03-31-2025 00:27 - last edited on ‎03-31-2025 06:27 by Fitbit Moderator

My fit bit died last week and I have charged it up but still not working and now all the screen shows is a red circle with a white cross in the centre but still does not work?

Moderator Edit: Clarified subject

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‎03-31-2025 06:34

‎03-31-2025 06:34

Hi there, @Washie892. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is stuck on a white X in a red circle. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps:

- Sync in the Fitbit app. From the Today tab, tap the devices icon > device > Sync Now.
- If Sync Now doesn’t show an update banner, please tap the devices icon > your device > Gallery. The app should show a pop up to install the missing apps and recover the device.
- Restart your device. For more information, see How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎03-31-2025 06:34

‎03-31-2025 06:34

Hi there, @Washie892. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is stuck on a white X in a red circle. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps:

- Sync in the Fitbit app. From the Today tab, tap the devices icon > device > Sync Now.
- If Sync Now doesn’t show an update banner, please tap the devices icon > your device > Gallery. The app should show a pop up to install the missing apps and recover the device.
- Restart your device. For more information, see How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes