Charge 5 stuck on a red X

[michyweaver]

My Fitbit Charge 5 has a black screen since earlier this afternoon.  I tried many ways of starting and now it has a black screen with red circle and white x....

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @michyweaver. I'm sorry to hear that your Charge 5 has a black screen with a red circle and a white x. I'll be happy to assist.

• Please try to sync in the Fitbit app. From the Today tab, tap the devices icon > Charge 5 > Sync Now.
• It should show you an update banner.
• If the banner doesn't show up tap the devices icon > Charge 5 >   Gallery. The app should show a pop up to install the missing apps and recover the device. 

[michyweaver]

Thank you Andrea. I will try this 😊
Sent from my iPhone

[AndreaFitbit]

You're very welcome @michyweaver.

Please let me know how it went and have a great day!