Charge 5 stuck on a red X

[lianco]

I’ve had my Charge 5 for about 15 months and it’s worked great until last week. I have a white X with a red circle on the screen and every attempt to get rid of it has failed. Also it won’t charge….been at 2% . Has anyone had any luck with fixing this?

Moderator Edit: Clarified subject

[DarthWoo]

From what I've seen in this forum, it's generally rare that anyone gets it to start again, and rarer still that it retains that ability for more than a day. As for mine, it was giving me the Fitbit Logo of Death for several days so I gave up as it was already a warranty replacement and had gone out of warranty. Instead I purchased a new Garmin and have never been happier with a tracker.

Fascinatingly, I just noticed the please be patient for a response as we're very busy notice at the top of the forum has disappeared, despite the ever-growing backlog of complaints particularly in this Charge 5 category. I suspect they've just given up entirely.

[Da1590]

Same.  I told them this was a scam to get people to buy new devices.  I won't support a company that won't take accountability for faulty firmware update. They offered a coupon. They ruined my device with their update.  I reported to the BBB.