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Charge 5 stuck on a red "X"

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‎08-14-2023 15:37 - last edited on ‎08-18-2023 08:50 by Fitbit Moderator

‎08-14-2023 15:37 - last edited on ‎08-18-2023 08:50 by Fitbit Moderator

My charge 5 has a red circle with a white x in the middle. It does not respond? What can I do to correct. First time for this problem

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-18-2023 08:51

‎08-18-2023 08:51

Hi there, @rotoprinter. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-18-2023 09:17

In response to MarreFitbit

‎08-18-2023 09:17

The Fitbit support team was unable to help me solve the problem. They
informed me I should receive an email from Fitbit concerning the warranty
on my Fitbit watch. I am still on the look out for that email

Sincerely
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‎08-22-2023 02:29

In response to rotoprinter

‎08-22-2023 02:29

Please, let me know if you get a solution. Similar problem

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‎08-24-2023 03:13

In response to Kiarafaithy

‎08-24-2023 03:13

Same problem here - my Charge 5 woke me up at 2:00 am - it would buzz and display date-time of Sat Jan 01, 12:00, blank, then display the Fitbit logo, then blank, repeat...  Reset via the charger didn't work.  It continued to cycle for a couple of hours while on the charger, and is now displaying a constant red circle with a white X in it.  I took it off the charger, and it continues a constant red circle with an X.  Won't reset, Android Fitbit app keeps trying to sync but just shows exclamation point in a red dot.

IMG_20230824_035205750.jpg

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