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My charge 5 is stuck on the logo. I’ve tried restarting a few times and that doesn’t help. It looks as though the device is restarting but it stays on the logo. I’ve tried changing the clock face but I get an in app message saying that there was an error connecting to the device. The device had about 90% battery earlier this evening. what else can I try?
You need to contact tech support so t hey can run through their requirements with you and if it's in warranty, to get it replaced if necessary. If it's not in warranty, they will likely offer you a coupon towards a new one.
You need to contact tech support so t hey can run through their requirements with you and if it's in warranty, to get it replaced if necessary. If it's not in warranty, they will likely offer you a coupon towards a new one.
