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Charge 5 stuck on the Fitbit logo

ANSWERED

‎06-06-2025 08:58 - last edited on ‎06-06-2025 10:09 by Fitbit Moderator

‎06-06-2025 08:58 - last edited on ‎06-06-2025 10:09 by Fitbit Moderator

My Charge 5 is not working. When charging  -it’s vibrating with the Logo.

when it’s not charging-the screen is black-like it’s not on.  It doesn’t show on my Bluetooth that it’s even there.

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎06-06-2025 10:17

‎06-06-2025 10:17

Hi there, @1nikkimb. Welcome to the Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not responding. I understand your concern, I will do my best to help you with this!

While reading your post, I was wondering if by any chance you stopped using your Charge 5 for a while? Have you made sure that it has enough battery life to function? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5, I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎06-06-2025 10:17

‎06-06-2025 10:17

Hi there, @1nikkimb. Welcome to the Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not responding. I understand your concern, I will do my best to help you with this!

While reading your post, I was wondering if by any chance you stopped using your Charge 5 for a while? Have you made sure that it has enough battery life to function? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5, I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer