Charge 5 stuck on the Fitbit logo

[Bonza66]

My Charge 5, 12 months old,  is showing the fitbit logo or a red X. I have tried all the steps mentioned on here but still only shows the fitbit logo. Any other suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bonza66. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[RiekoC]

Hello @Bonza66 

If troubleshooting with Support doesn't resolve the issue you're experiencing, there's an unconventional method you might consider trying - exposing your Charge 5 to freezer temperatures. Another Charge 5 user tried this method and was able to restore their device. They describe how they did this in this thread (<-- click). This method has helped some, but not all users who try it. Although there's no guarantee that this will work for your case, it might worth a try.