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Charge 5 stuck on the charging screen

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‎06-03-2023 12:53 - last edited on ‎06-03-2023 13:14 by Fitbit Moderator

‎06-03-2023 12:53 - last edited on ‎06-03-2023 13:14 by Fitbit Moderator

My charge 5 is frozen on the charging screen.  It is 100% charged but won't sync with the app or allow me to access any other screens on the tracker.

 

Moderator Edit: Clarified subject

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‎06-03-2023 13:07

‎06-03-2023 13:07

@MVW63 have you tried restarting it with the charger cable? To do that, press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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