Charge 5 suddenly drastically undercounting steps?

[Hexomega]

I work on my feet and have a pretty consistent idea of how many steps I get per day. I’ve been working overtime this week and losing weight despite a caloric increase but the Fitbit says I’m moving 5k steps less than usual. 

Monitored while walking and counting steps out loud and it only counted 60% of the steps. was there some update to the sensitivity? 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Community forums, @Hexomega.  

I appreciate all the information that you've shared about this problem you're experiencing with your Charge 5. 

Before considering other options, please make sure that you've tried the three pulse restart procedure as described in this article, then check if you continue to experience the same behavior. In the meantime, you can also find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here, What can I do if my step count seems inaccurate?

Hope this helps, I'll be around. 

[ericc17]

Mine also. only count 60% to 70% of steps. On a couple of occasions also added 10000 steps while I was having breakfast!

I have done all suggested but the step count is woefully inaccurate.

[DavideFitbit]

@ericc17 Thank you for sharing that you've been having the same inconvenience with your Charge 5. 

If you already tried all the steps mentioned earlier and you continue to experience the same inconvenience, please make sure to get in touch with the Customer Support team for further assistance with this, so they can provide you with the next steps. Click here to get connected.

Thanks again for sharing all this information and your feedback. Our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around.