Charge 5 suddenly stopped tracking sleep

[taflavin]

My Charge 5 suddenly stopped tracking my sleep 4 days ago.   I have tried resetting it, turning Bluetooth off and on and reloading the app.  I have also tried to clean the contacts.  Nothing seems to work.   I have not changed how I wear it and it was tracking sleep before.   This is so frustrating because I loose about half of the functions that make my Fitbit better than a step counter. 

[DavideFitbit]

Welcome to the Fitbti Community forums, @taflavin.

I appreciate all the information that you've shared about this inconvenience with your Charge 5. 

If you haven't done so already, please make sure that you've exhausted all the troubleshooting steps listed here. If you're only having trouble to track your sleep and all the other information is syncing properly after the troubleshooting steps mentioned earlier, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.