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Charge 5 sync issues resolution date

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‎06-29-2022 05:02

‎06-29-2022 05:02

I see from the threads there is a known issue with the software causing the charge 5 to keep dropping connection and not syncing with iPhone. The developers are working on it. Does this affect the Versa 3 as well? I’m taking back the charge 5 as I can’t use it until issue fixed. If it doesn’t affect Versa 3 I will get that instead but if it does I will need to go with a different brand

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‎07-20-2022 18:50

‎07-20-2022 18:50

Thank you for visiting the Fitbit Community, @Nachosmum.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 5.

 

Our team has just released a new firmware version for the Charge 5 which includes some bug fixes and interesting features. For more information, please visit this post.

 

The Fitbit Versa 3 should work fine with iPhone and Android devices.

 

Have a nice day.

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