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My Charge 5 is not syncing properly

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‎07-20-2022 09:47 - last edited on ‎11-06-2024 06:16 by Fitbit Moderator

‎07-20-2022 09:47 - last edited on ‎11-06-2024 06:16 by Fitbit Moderator

In the last few weeks I’ve had one Charge 5 die and now I’ve had to factory reset the replacement twice because it won’t sync properly, wasting my time, which I value even if fitbit don’t.  Fitbit should sort this out because they are upsetting customers who can easily become ex customers. After all, fitbit is not the only game in town.  

 

Moderator edit: updated subject for clarity

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‎07-20-2022 18:58

‎07-20-2022 18:58

Welcome to the Fitbit Community, @Poorkit.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 5. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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