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Charge 5 sync issues

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‎01-20-2022 06:17

‎01-20-2022 06:17

I have a Charge 5 that continually is out of Sync with my Iphone SE. I have done everything I could to work with the App but there is a continual issue with the sync. I will be shipping it back for a refund.

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‎01-20-2022 10:07

‎01-20-2022 10:07

Hi @JLB58  have you gotten with customer service first? They are the ones who can authorize a return for a refund and there is a specific time window in which to do it, if purchased directly from Fitbit. If you purchased from another retailer, you'd need to get with them.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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