Charge 5 totally blank

[Nussgal]

Yesterday my charge 5 just died. Won’t charge. Won’t turn on. Lost connection with my phone. Multiple attempts at a reset hasn’t worked. I’ve cleaned it and am at a loss. It isn’t that old and should not be having this issue. I’m at a loss as to what else to try. 

[Rrutkowski]

My Fitbit quit about a week ago.  Charge 5!  I think the one before lasted a year!  Then they took away free challenges with family and friends.  There is more to this story.  We need to get a consumer action group to do a deep dive into Google Fitbit deal and how customers are being duped!

[thomaldwin]

i got the same issue from my fitbit charge 5.

just a black out then logo then black out again. 

did you fix your issue regarding this one or theres nothing we can do??

[Nussgal]

Haven’t gotten a solution that’s worked yet…

[Rrutkowski]

Nothing we can do! I have had five fitbits. The Best were early models. I think yhis is a fraudulent move on the part of Fitbit or Google. It’s happened so quickly to everyone!

Sent from my iPhone

[Nussgal]

I ended up buying a different one. It got good reviews so we shall see. No extra charge for some of the things you have to have “premium” for with Fitbit. It’s called Spade & Co

[Rrutkowski]

I will eventually throw mine away. My social life with family far away consisted of fit bit contests. Premium should not be necessary!

That means the whole family needs to buy Spade snd Co. that won’t work.

[thomaldwin]

ohh myyy 🥺
anyway thanks for your answer
have a nice day, be safe 🙏

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yahh you have point for that.
but for me fitbit helps me a lot for monitoring my cycling, run, walk,
swim.
but yet i am still hoping to fix it 😁
my charge 5 served me 2 years. then just this morning when i come home
after a cycling ride... bang! black out. 🥺

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thats not advisable to me, cause everytime fitbit have new rules, updates
reagarding on what fitbit your using.

[Nussgal]

Totally understand! Myself and my son are th r only ones but we can’t link them properly because Fitbit is weird about “family” because he doesn’t have a kids Fitbit so I couldn’t add him to my account. And my husband uses Apple. So we weren’t all synced to begin with…less of an annoyance to switch than if you all use the same thing!!

[beachgeek]

UPDATE. I tossed the Fitbit in a drawer and bought a (very) cheap tracker from Amazon. I got the Fitbit out about a week later. Dead of course. I decided to give it one more chance before I started the warranty dance. Charged it fully. Bingo! It works and has been working since. Maybe it just needed a vacation? Or Fitbit got the word and silently fixed the issue.

[Jen1122]

This happened to me too, all after the latest firmware update. I've been scanning the forums for hours and it seems that it's been happening to most users who updated their devices.

[Rrutkowski]

I am glad that it’s not paranoia on my part.  I am an optimistic realist and sometimes times if it walks like a duck, it is.  If only there were a way to expose the underhanded way Fitbit/Google are making this transition!

[phaskitt]

Same thing happened to me after 11 months. Fitbit refuses to replace under warranty, even though I have sent proof of dead device and purchase receipt 11 months ago. They just keep saying my device does not qualify under their policy and refuse to give an explanation why.

Update: After 1 month being ghosted, Support contacted me and replaced my device under warranty. They eventually did the right thing; unfortunately, it's bittersweet, since they could/should have just done it immediately.

[JaimeL77]

Yesterday my Charge 5 screen went black. This is my 2nd Charge 5. The first one lasted 6 months and did the same thing. This one lasted a year. I have tried resetting it. It is fully charged and the app is still syncing with it. I just can't use it. So frustrated bc I had the Charge 2 for at least 2-3 years before it died. That was the only reason I got the 5. So disappointing 😞 

[MargeJ.3356]

Same issue! Had me do all this stuff which didnt work. Told me to clean it and when I came back they were gone. Couldn’t reconnect. So frustrated!!😡

[beachgeek]

UPDATE. It's happening again. My last "fix" lasted maybe 6 weeks. I think it's time to do the warranty dance and find a new tracker. As a side note, I have a lot of Google items and apps. Since Christmas, I have noted increased issues, more serious problems and a distinct inability by Google to solve them. I know they had some big layoffs. Don't know if it is connected.

[datadoc]

This happened to me 4 months after I bought the Charge 5.  Fitbit sent me a replacement and now, 1 year later, it has done the same thing.  I left it on the charger overnight, disconnected it from my phone and then added it back and it worked:  for 2 days.  Now it's gone again.  I really loved the Charge 5 for the combination of features and size.  I'm a woman with small wrists.  A big square watch just doesn't work for me.  I don't know if I should try again or if there is another option.  My Alta (my first Fitbit) and then my Inspire both lasted for several years.  I'm very disappointed and don't know what to do.  I'm lost without my health tracker.  

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I've tried all these things more than once and nothing works

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They only replaced the first one I had because I ended up getting the red circle with a white X.  Now the replacement one has stopped but I haven't got the red circle and X this time.  Stuck on the Fitbit logo or blank but won't reset or sync with my phone.

[sh_bit]

Same issue! Just over a year. I also purchased the 2yr extended plan. Fitbit told me to return the unit for a replacement. Since then I have spent HOURS over the course of days on the phone with support and customer service trying to get my replacement unit expedited to me (in the past Fitbit would ship replacements NEXT DAY). This experience has been an absolute nightmare only to be told that there are ZERO CHARGE 5 (any color) in stock, all on backorder so I will be without my unit now for 2-4 weeks. This was my last straw with Fitbit. Inferior hardware and support and customer service is even worse. Sad.

[123987123]

I'll join!

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How are you finding it? Is there a specific model?

[phaskitt]

I think you are right on about the update