Charge 5 totally stopped working

[GillC4]

Brought my Charge 5 on 6 Oct 2020 and it took 4 attempts to get it to register. It worked ok for a while but then it seems to stop registering several times a day, it is charged, syncs with my phone, and works for a while after I have attached it to the charger. Had to do this three times so far today and now it has totally stopped working, nothing on the screen. I have tried attaching it to the charger and nothing!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @GillC4.  

I appreciate all the information you've shared about the inconvenience you're experiencing with your Charge 5.  

Before considering other options, please try restarting your device following these steps, as this has been useful for other users with similar problems:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having the same inconvenience after the restart and you you've followed the steps listed here as well to resolve battery problems, I do recommend that you continue the communication with the Customer Support team for further assistance with this. Click here to get connected. 

Have a great day. 

[GillC4]

Hi, have tried this again just now, shows Fitbit is fully charged but as
soon as I disconnect the charger from the Fitbit it is dead, no light to
show it's working, the screen does not come up when I move my wrist or tap
it and it won't sync with my phone. It seems to have totally died. And yes
I have also tried removing it from my phone and registering it from scratch
on three different occasions now.
Gillian

[DavideFitbit]

@GillC4 Thank you for your reply and for confirming that you already tried all the troubleshooting steps suggested. 

If you already tried all the steps mentioned earlier and you're still experiencing the same inconvenience, please make sure to get in touch with the Customer Support team so they can let you know how to proceed or what options are available for you. You can get in touch with them here. 

See you around. 

[SunsetRunner]

Hi Davide, I have the same problem:(((( just discovered that Charge 5 is completely dead, nothing on the screen, sensors are dead, connected to the charger - no reaction (and I had 77% in the morning) , tried restarting by pressing the button on the charger 3 times - also no reaction.

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing your feedback and all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @SunsetRunner. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day.