Charge 5 touchscreen stopped working

[mavarsh]

My charge 5 is not responding to touch taps. Neither I am being able to scroll or touch tap the display. It is getting charged properly but responding. Please let me know what can be my next step to unblock. 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @mavarsh!

Sad to hear you're having issues with your Charge 5.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far.

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device? 

I'll keep my fingers crossed.

[mavarsh]

This did not help much. The display is not responding to the touch. @Fitbit team Can some one please check? This is a very bad experience. My second fitbit product which also went bad with in 1.5 years. 

[Talahthas]

Sad to hear that didn't work for you, @mavarsh.
If you'd like to get in contact with Fitbit support for further assistance, here are your options:

Fitbit Support Contact