help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 unresponsive after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2023 02:30

‎02-24-2023 02:30

My charge 5 goes unresponsive after updating with 20001.188.58 on 21/01/2023 and not showing any sign of life,no charging and no response on restart by pressing three times..unable to connect with app.

please suggest 
  

Best Answer
0 Votes
2 REPLIES 2

‎02-24-2023 02:35

‎02-24-2023 02:35

My charge 5 goes unresponsive after updating with 20001.188.58 on 21/01/2023 and not showing any sign of life,no charging and no response on restart by pressing three times..unable to connect with app.

please suggest 
  

Best Answer
0 Votes

‎02-24-2023 03:08

In response to Sks1959

‎02-24-2023 03:08

Welcome back to the Fitbit community, @Sks1959!

Sad to hear that your Charge 5 isn't working properly. As you've already tried restarting it without success, I'd suggest contacting Fitbit support for further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes