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Charge 5 unresponsive & displaying wrong date and time

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‎07-09-2023 02:11

‎07-09-2023 02:11

  • My Fitbit Charge 5 is only 6 months old. I received it as a Christmas gift and as of July 5th it stopped working. The screen had been black and unresponsive after a RED X appeared and it shut down. After days of trying to get it charged and restarted it came back on but it's blinking between the logo and the face screen with the July 5th date and time of 10:04. I've tried to sync it with my Bluetooth and it won't sync either. How can I get it to work again. 😫 
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3 REPLIES 3

‎07-09-2023 02:52

‎07-09-2023 02:52

Hi, @Trish3511 did you recently do a factory reset on your Charge 5, or have you recently tried an update that failed (I think those are the usual reasons for seeing a red X on your screen).  If you tried a factory reset, then you will need to remove it from your account and try setting it up again, as apparently before doing a factory reset it is important to remove it from your account.

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-13-2023 07:55

In response to Julia_G

‎07-13-2023 07:55

Thanks, I'll try that but it's also not holding its charge. It's giving me a critical battery after being off the charger for a few hours

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‎07-13-2023 11:28

In response to Trish3511

‎07-13-2023 11:28

Hello & welcome @Trish3511 

Sorry to see you're having issues with your Charge 5. 

When I had excessive battery drain, I restarted my Charge 5 multiple times over several days. That seemed to get my Charge 5 "unstuck" and it was back to the battery lasting 6-7 days. I know that you've already done this, but it might take a few more times to get it back to holding a charge.

As for your syncing issues, click here for the Help page that has troubleshooting steps for: Why won't my Fitbit sync?  Hopefully, the provided suggestions will work for you. 

If none of the troubleshooting steps gets your Charge 5 back to normal operation, I suggest you contact Fitbit support, especially since your device should still be under warranty. When I had a non-responsive screen on my Charge 5, Fitbit support walked me through the same troubleshooting steps I had already tried. When they confirmed that none of the troubleshooting returned my device back to normal operation and that it was still under warranty, they sent me an offer to replace the tracker/pebble or a discount on a different device. I choose the replacement. So far, it's working fine. 

It might take a bit to get through to Fitbit support as they have been very busy lately. Click here for: Fitbit support 

 

Rieko | N California USA MBG PE

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