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Charge 5 unresponsive - solved with chat agent

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‎08-19-2022 06:20 - edited ‎08-19-2022 06:57

‎08-19-2022 06:20 - edited ‎08-19-2022 06:57

My Charge 5 never went out of waterprotect mode. I have no screen logo or anything. It will only sync after I reset it with the charger. It's been 2 weeks I already tried draining the battery and reset again without any mote luck. I need a working product or my money back. Since I got the charge 5 last spring I've been met by many small resolvable issue. 

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‎08-20-2022 08:38

‎08-20-2022 08:38

Welcome to the Fitbit Community forums, @PhilippeL. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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