Charge 5 vibrates and logo flashes constantly

[william.guigue]

For no reason at all my Charge 5 has gone into a fit of constantly flashing the fitbit logo, all the while it is constantly vibrating.
This continues until the battery dies.
I have tried to reboot it via online info, and talked with support who got me to do the same things.
This is a fitbit manufacturing or software issue that fitbit should fix.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @william.guigue.

I've moved your post to the Charge 5 board so we can keep the forums organized. Thanks for letting us know about your tracker and taking the time to contact our Support team. I understand how frustrating this has been for you, and I apologize for this inconvenience. Every piece of feedback shared in the forums is valuable to us as it helps us to work on our devices and improve them. Please know that yours isn't the exception.

Since you have a case created, I recommend getting back to them if you have any questions regarding the resolution provided. They have access to your details and will be able to assist you further.

[william.guigue]

Fitbit Chat raised me to Fitbit Support Team.
The replies from 'XX and the Fitbit Team' (XX = several folks) always regurgitated the same blurbs.. 'produced in accordance with strict standards', 'extensive internal testing', 'made to last'... blaw, blaw, blaw....

What I know is the trackers my wife and I both got Christmas 2022 are both now DEAD FROM THE SAME ISSUE - mentioned above.

My previous Fitbit - Charge 3 - lasted YEARS... that one wore out... I got my monies worth from it.
But the Charge 5 and Luxe we got in Christmas 2022 both crapped out after 13 months of use - and crapped out in the same way.
This has to be a manufacturing or software issue that fitbit should take responsibility for.

I have next to zero expectations that Fitbit will resolve the issue to my liking.
I was offered a discount on a NEWer(more expensive) Fitbit, at FULL price, plus shipping EXTRA, plus taxes EXTRA... which worked out to about $20 savings over what I could get if I walked into BestBuy and bought it.... big WOOP.

I am posting here to - hopefully - get help to un-toast my Charge 5.
My hopes are low as theFitbit Support Team read the issue description and didn't even attempt to fix it or ask for it back.
ie: I expect Fitbit knows there is a manufacturing or software issue that toasted it.

In any case I will either find a way to reboot the thing or - since I'm paying pretty much full price - shop around and see what else is out there.
Suggestions/comments?