My experience with Charge 5 and Customer Service

[Russ011]

Have been a user for 10 years. Purchased a Charge5 in November 22. Lasted 13 months. Now the screen wont turn on. Called up support and all they want to offer is 50% off a new one. I guess i will be moving to another vendor.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Russ011. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Charge 5 and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen they are still helping you with this situation and have provided new details on this process.

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[william.guigue]

Similar boat, had a Charge 3 for years (5+) and it eventually wore out.
Being happy with it I got a Charge 5 - died in its 13th month.
Contacted Fitbit support several times - many different reps.

They all sent out the same standard boiler plate blurbs.. 'produced in accordance with strict standards', 'extensive internal testing', 'made to last'... blaw, blaw, blaw....
All I know is if a trakker can not last more then a year it is crap and should not be sold.