help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 vibration is too weak

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-14-2023 12:09 - last edited on ‎11-14-2023 15:29 by Fitbit Moderator

‎11-14-2023 12:09 - last edited on ‎11-14-2023 15:29 by Fitbit Moderator

All the vibrations on my charge 5 have stopped working properly. When an alarm goes off, it still vibrates just very very softly. I’ve tried changing the vibrations settings, syncing the watch, as well as restarting it both through the watch and also using the cable in the wall. What has happened to my watch?

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎11-14-2023 15:34

‎11-14-2023 15:34

Hi there, @SamS49. Welcome to the Fitbit Community Forums. I'm sorry to hear that the vibration feature on your Charge 5 is too weak. Thanks for taking the time to troubleshoot this issue prior to posting here. I'll be glad to help you! 

If you already tried adjusting the vibration strength on the device's settings, please make sure that you've tried restarting your device using the charging cable as well by following the steps below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Let me know if you notice a difference in vibration strength after the restart. Additionally, please see Why didn't my Fitbit device alert me? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-18-2023 13:27

In response to MarreFitbit

‎11-18-2023 13:27

Hi @MarreFitbit 

Thanks for getting back to me. I tried restarting it at the wall as instructed. When I did I noticed the vibrations greatly improve but only for a moment before returning to a weaker vibration.

The day before the vibrations stopped working, I spent a bit of time in a sauna with my watch on, is it possible that the heat has messed with the watch?

Cheers

Best Answer
0 Votes