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Charge 5 walk

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Just bought a charge 5 instead of my inspire. My 1hr walks that usually register around 400calories now either doesnt show up or shows up with distance but just a few steps and 30-50 calories. How do i fix this? Weird that the new model seem to work worse than an old one. 

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I'm not having this problem with my new Charge 5. Did two walks yesterday and the expected data was registered.

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so today I have almost 30k steps. I activated a workout on my 20k step walk and it said 1k calorie burn, the day is almost over but my watch and app says i only burnt 1700 calories. What is the matter??

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I'm not the guy to ask -- I'm a new user and still trying to figure out how to use the device.

Regards, Gary.

Moderator Edit: Personal info removed

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